Re: (TV) Woe is me..'

["Per Rosen" <per@ronz.org>]

My disc was shipped but for some reason sent back to them. They put the
money back on my account (not s&h) but didn't send me any mail about what
has happened. If they had, I could have ordered a new one at once. I
discovered it about three weeks after I got the refund. Now my new order is
on backorder. Bad service.

Per

----- Original Message ----- 
From: "Martin Brice" <martian@ihug.co.nz>
To: <tv@obbard.com>
Sent: Friday, November 14, 2003 11:24 PM
Subject: Re: (TV) Woe is me..'


> Yeah, I really wonder whether they even will know if they've reached the
> 5000 mark and still keep taking orders.  And what's worse, if they start
> shipping them out not taking into account first come, first served!
>
> Martin
>
>
> ----- Original Message -----
> From: "Philip P. Obbard" <pobbard@yahoo.com>
> To: <tv@obbard.com>
> Sent: Saturday, November 15, 2003 8:15 AM
> Subject: Re: (TV) Woe is me..'
>
>
> > I got two of these messages today (for the same order!). I emailed Rhino
> > Handmade yesterday to complain that their homepage claims holiday orders
> can
> > come within 10 days of Christmas and still be delivered, yet my
month-old
> order
> > hasn't moved at all. They didn't respond (in fact, they have yet to
> respond to
> > a half-dozen of my messages since the OLD WALDORF disc came out) and
> instead I
> > got these "we're delayed" messages today.
> >
> > Rhino still rules, but RhinoHandmade needs a lesson in customer service
> (and a
> > better online order tracking app).
> >
> > --Philip
> --------------
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