Re: (TV) Woe is me..'

["Philip P. Obbard" <pobbard@yahoo.com>]

I got two of these messages today (for the same order!). I emailed Rhino
Handmade yesterday to complain that their homepage claims holiday orders can
come within 10 days of Christmas and still be delivered, yet my month-old order
hasn't moved at all. They didn't respond (in fact, they have yet to respond to
a half-dozen of my messages since the OLD WALDORF disc came out) and instead I
got these "we're delayed" messages today.

Rhino still rules, but RhinoHandmade needs a lesson in customer service (and a
better online order tracking app).

--Philip

--- John Knapich <john@bluevisualeffects.com> wrote:
> Thank you for your recent order. Unfortunately, we are sorry to inform you
> that there will be a delay in shipping:
> Live At The Old Waldorf 1978
> 
> We will ship within the next thirty (30) days. It is quite possible that
> we could ship earlier.  Be assured that your credit card has not been
> charged, as we have not shipped the product to you.
> just received this...after getting Marquee Moon/Adventure in the mail...
> 
> 
> If you wish to cancel your order please contact our Customer Service
> Department at (800)574-8463, Monday through Friday, 8 AM to 12:00 Midnight
> (EST), or email to:
> handmadecustserv@emsi.echomail.com.
> 
> Best regards
> 
> Time Warner Order Center
> Customer Service


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